Ideas & Suggestions

Having a blue box in the corner of EVERY screen is already driving me insane. I do not need AI. I do not need support. If I need it, I will seek it. Please add a way to get rid of this.

Who comes up with this and why? Is the goal to make your product the biggest pain-in-the-ass possible?

Hidden Imprint notes.....For those that use the power scheduler we put all internal notes in the imprint section and this is how we communicate to production... This section should be hidden to the customer just like the production notes. The only thing that should be visible is the customer notes.

Under ID change to PO or Invoice number, add next to Production/ Balance and a due date. In accounting we have to open each invoice to see the balance due date this is taking way too much time on us,

is it possible that we can have a "Brand guidelines" tab on the Client's individual page? This is were we can load a png or pdf of clients brand guideline or screenshot of client preferred Pantones. This would really help Art dept share with other parties/clients colors that need to be used across orders. If these could be shown under production notes automatically on the order that would also be helpful.

We were startled to discovered the level of access that everyone with a shop Printavo login has to Inksoft store data once it arrives in Printavo. There’s full access to view and edit all storefront information in Printavo no matter what permissions are given to users. Meaning if you use Printavo to schedule cleaning tasks to a night cleaning crew they would have full access to all orders, client and financial information via the Storefronts. This information is available to all Printavo users, even users with no permissions allowed. The user permission settings in Printavo are well thought out and and an important part of keeping client data secure. Is there a reason why the same level of security doesn't apply to Storefront orders once they arrive in Printavo? I am aware that the Inksoft-Printavo integration is new, could this just be an oversight?

We do not charge our customers for using ACH and I am having to refund overpayments since the customer cannot remove the fees when paying.

We came across a big liability issue between the Inksoft and Printavo integration; there is no option in the user settings to disable access to the storefronts. Here is our situation, we need to be able to give access to our Printavo system to a few companies. These companies need to be able to message us and create quotes. Since we have now integrated with Inksoft they have full access to all our storefronts including the ability to make invoices and delete. Even if we disable all of their permissions, they can still make changes to any storefront order coming in, including making quotes and deleting them. This is a critical issue for us, as it directly impacts our ability to safely scale our storefront operations.

Please add an option to grant permission by user of who can edit customer profiles - especially who can update who the sales rep is on the account.

The ability to fully delete an Invoice Fee (not only archiving them) needs to be added. Also the ability to change the name of the fee seems to be pretty elementary. The only way to change the name of a fee is to archive it and make a new one.